SailorSat.com Return Policy
The following policies apply for all replacement parts, repair kits and electronic equipment ordered from SailorSat.com
Cancellations – If you have placed an order and cancel it prior to equipment being shipped, SailorSat.com will refund your purchase price less a 25% processing and restocking fee in the same method which payment was made unless otherwise indicated. (i.e. credit card, or company check for all other payment methods.) All cancellations must be via email to firstname.lastname@example.org. Be sure to include order confirmation number.
Refunds – In the event that you need to return parts, SailorSat.com will refund your purchase price less shipping and handling provided you meet these minimum criteria.
Call and obtain a pre-approval and authorization for your return. No returns will be accepted without prior approval from SailorSat.com. The original box must be neatly taped with clear tape (no colored tape is accepted) and all manufacturer documentation must be included (specification sheets, installation guides and warranty information). The equipment must be in like new condition meaning the original boxes must be in the same condition as when received and the equipment must not have been installed. SailorSat.com will accept returns of equipment for a period of 30 days after the original purchase date. Returns requested after the 30-day period will be at the discretion of SailorSat.com. This policy covers both systems and/or supplies. Return insured freight is the responsibility of the buyer. SailorSat.com will impose a restocking fee of 25% plus all associated insured freight costs to return materials to our warehouse. Refunds will be credited in the same manner in which payment was received (i.e. credit or debit card, or company check for all other payment methods). Please allow 2 – 3 weeks for refund from the time SailorSat.com receives your parts return. You will be required to sign the Refund/Return Policy Statement prior to receiving any credit.
SailorSat.com Order Fulfillment – Incorrect items or short shipped items listed on the signed invoice must be reported to SailorSat.com within 4 business days of the receipt of the shipment. Shortages that are not noted on the signed delivery receipt will not be accepted by SailorSat.com. In the event that the error was on SailorSat.com’s part, SailorSat.com will be responsible for return and replacement shipping costs.
Shipping Claims and Policy – Refunds/Replacement – Please read the Shipping Policy Carefully. Claims resulting from shipping damage will be the responsibility of the customer to resolve with the carrier. Quotes do not include shipping cost unless otherwise indicated in quote. Shipping will be billed at cost no matter the origination or destination as FOB Origin, Freight Prepaid & Add. Requests for Certificate of Origin, Consular Declarations, and Customs Invoice can be provided on request at no cost. Customer is responsible for all duties, tariffs, customs fees, and all other processing, handling, transport, warehousing and or imposed judgments and or claims against goods in transit. Unpaid fees will be billed at cost unless otherwise indicated.
Liability – SailorSat.com cannot be held liable for damages, consequential or inconsequential, resulting from the installation of parts or operation of equipment. Parts & equipment sold by SailorSat.com IS NOT intended to be installed by anyone without the proper expertise, background, and certification. While we acknowledge and applaud do-it yourselfers, you accept all risk for both installation and parts selection. We strongly encourage an on-site inspection by a certified professional. Unless otherwise noted, our advice on parts selection or equipment is the result of information provided by you and is limited in that we don’t have full knowledge of the details and scope of your particular needs. We will do our best, given the limited circumstances under which our advice is administered, to provide you with accurate and up to date information.
Warranties – In the event a warranty repair is needed, SailorSat.com will provide the replacement part free of charge, plus shipping and handling charges. You will be responsible for any labor charges incurred in the replacement of a warranty item unless otherwise indicated. The previously stated factory parts warranty does not apply to refurbished systems which vary depending on system. All refurbished systems carry a one or two year warranty as defined by Sailor-Sat.com. Other brands may vary, contact SailorSat.com for brand specific warranty info. Warranty extensions may be available. It is the responsibility of customer to be aware of the equipment or system warranty status at the time of repair parts order.
Parts Selection – SailorSat.com does not guarantee or accept responsibility for the selection you have made for your specific system. Any suggestions that may be provided by SailorSat.com concerning system repair or selection are subject to an on site inspection by a knowledgeable professional to confirm suitability and fitness for your particular project. SailorSat.com can provide a factory certified technician to visit your site and perform repairs if you desire. Contact email@example.com for service availability.
Quotes – Quotes for parts, equipment and services are valid for 30 days, unless otherwise noted in quote. Quotes do not include shipping cost unless otherwise indicated in quote. Shipping will be billed at cost no matter the origination or destination and will be shipped FOB Origin, Freight Prepaid & Add, where SailorSat.com pays and invoices the buyer or charges on customer credit card on file for freight charges. Customer authorizes SailorSat.com to charge credit card for all uncollected shipping fees, taxes, or other fees as applied to shipping or customs related charges. All customers must have an acknowledgement of agreement with policies posted herein on file with SailorSat.com to purchase parts. Quotes may not include taxes, but does not relieve the customer of tax liability or SailorSat.com responsibility to collect taxes on purchases.
I have read and understand the above policies and agree to abide by the terms indicated above. Print this document and email to firstname.lastname@example.org signed and dated.
Printed Name and Title ____________________________________________________